Help Centre

Yes absolutely, all of our watches come with a 12-month return to base warranty. If you have any problems with your watch, please fill out our returns form and send it back to the address provided.

Australian orders over $60 ship free by Express Post (1-2 business days in transit). Orders under $60 ship by Parcel Post for $8.99 (3-7 business days).

New Zealand orders ship for $14.99 (3-14 business days).

You can track your order by using the tracking number in your confirmation email.  If you didn’t receive this email, please check your spam, and if you still can’t find it, please contact customer support using the form below.

All you need to do to start our return or exchange process is fill out our form which you can find here. Then a customer support team member will reach out to you with the next steps.

If it is one of our Fob & Co branded watches then absolutely, simply return it and let us know what you would like to exchange it for using our exchange form and we’ll get back to you with the details. Change-of-mind returns and exchanges are accepted within 60 days of delivery on unworn, un-engraved watches in their original packaging; return postage is at your cost. Engraved watches cannot be returned unless faulty.

If it is a custom made-for-you Classique Swiss watch, please contact us first and we can see if an exchange is possible, although this cannot be guaranteed.

The answer is yes – but not all watches can be engraved.
If you’d like to see which watches we can engrave, click here.